Slide 1:
ADA Audio Conference Series
February 21, 2012
This session is scheduled to begin at 2:00pm Eastern Time
Real-Time Captioning and the PowerPoint Presentation are available through the Webinar Platform.   Audio Connection is available through streaming audio and/or telephone only.

Slide 2:
Closed captioning – click CC icon (top of screen) or control-F8 and adjust the captioning screen as needed
Customize your view – choose “View” from the menu bar at the top of the screen and choose the layout you prefer from the dropdown menu.
Questions – May be submitted in the Chat Area Text box.  Keystrokes to enter the chat area are Control-M.
Emotions/Hand-raising:  Please do not use these features during this session unless directed by the presenter.

Slide 3:
ADA & Lodging
Planning a trip: 
What you need to know about making hotel reservations

Slide 4:
Today’s Agenda
New ADA regulations and effective dates
New reservation practices for places of lodging
Accessible guest rooms: how many are required?
Other accessibility features at places of lodging?

Slide 5:
New ADA Regulations
Department of Justice has amended its regulations implementing Title III of the Americans with Disabilities Act (ADA)
Title III applies to commercial facilities and public accommodations, including places of lodging

Slide 6:
New Regulations: Effective Dates
Generally: March 15, 2011
New reservation practices: March 15, 2012
New facility standards: March 15, 2012

Slide 7:
Places of lodging
New definition includes hotels, motels, inns, and facilities that 
Provide sleeping rooms for stays that are primarily short-term in nature (generally 30 days or less) where occupants do not have the right to return to a specific room after their stay; and
Provide guest rooms under conditions and with amenities similar to a hotel, motel, or inn, for example
On- or off-site management and reservations service
Rooms available on a walk-up or call-in basis 
Availability of housekeeping or linen service 

Slide 8:
Reservation Practices
New requirements for hotels, motels, inns, and other places of lodging ensure access for guests with disabilities
Graphic of a Screen shot of an online reservation system that allows a user to choose accessibility options from a drop-down menu

Slide 9:
Who’s Responsible?
Requirements cover a public accommodation that owns, leases, leases to, or operates a place of lodging
Third-party reservation services not directly covered by these requirements

Slide 10:
Reservation Practices: 1
Five basic requirements:
Individuals with disabilities must be able to make reservations for accessible rooms in the same manner and during the same times as others
Telephone
In person
Third party 

Slide 11:
Reservation Practices: 2
Places of lodging must identify and describe accessible features of the hotel and the guest rooms in enough detail that an individual with a disability can independently assess whether the facility will meet his or her needs

Slide 12:
Reservation Practices: 3
Hold back accessible guest rooms until all other rooms of that type have been rented

Slide 13:
Reservation Practices: 4
Reserve accessible guest rooms and remove them from the reservation system

Slide 14:
Reservation Practices: 5
Guarantee and hold the specific rooms reserved by individuals with disabilities, regardless of whether specific rooms are held for others

Slide 15:
Reservation Practices: Exception
Reservation practices do not need to comply with the 3rd, 4th, and 5th requirements if related to rooms or units not owned or substantially controlled by the entity that owns, leases, leases to, or operates the overall facility
Individuals must still be able to make reservations for such rooms in the same manner/time as others, and
Accessibility features must be identified/described

Slide 16:
Third Parties
Third party reservation services
Covered entities must make reasonable efforts to make accessible rooms available to at least some of these third party services
Covered entities must provide information about accessible features to third party services

Slide 17:
Liability
Limited liability
If covered entities make accessible rooms available to third party services and provide information about accessible features, but the third-party fails to provide the rooms or information appropriately, the covered entity will not be held responsible

Slide 18:
Questions?
Individuals viewing via webinar platform may submit questions in the Chat Area Text box.   Keystrokes to enter the chat area are Control-M. 

Slide 19:
Accessible Guest Rooms
How many?

Slide 20:
Table Guest Rooms with Mobility Features
1-25 minimum 1 accessible room without roll-in shower required
26-50 Minimum 2 rooms without roll-in showers, for total of 2 accessible rooms
51-75 minimum 3 accessible rooms without roll in showers, 1 with roll in shower for total of 4 accessible rooms
76-100 4 room without roll in showers, 1 with roll in shower for total of 5 accessible rooms
101-150 minimum5 accessible rooms without roll in showers, 2 with roll in showers for total of 7 accessible rooms
151-200 minimum 6 accessible rooms without roll in showers, 2 with roll in showers for total of 8 accessible rooms
201-300 minimum of 7 accessible rooms without roll in showers, 3 with roll in showers for total of 10 accessible rooms
301-400 minimum of 8 accessible rooms without roll in showers, 4 with roll in showers for total of 12 accessible rooms
401-500 minimum of 9 accessible rooms without roll in showers, 4 with roll in showers for total of 13 accessible rooms
501-1000 minimum of 2 percent of total rooms without roll in showers, and 1 percent of total rooms with roll in showers for total of 3 percent of overall rooms accessible
1001 and over minimum of 20 rooms plus 1 for each 100 or fraction thereof, over 1000 without roll in showers and 10, plus 1 for each 100, or fraction thereof, over 1000 with roll in showers for total of 30 plus 2 for each 100, or fraction thereof, over 1000 accessible.

Slide 21:
Guest rooms with communication features:
151-200 minimum number of rooms with communication features is 14
201-300 minimum number of rooms with communication features is 17
301-400 minimum number of rooms with communication features is 20
401-500 minimum number of rooms with communication features is 22
501-1000 5 percent of total rooms must have communication features
1001 and over 50 plus 3 for every 100 over 1000 must have communication features 

Slide 22:
Accessible features: which rooms? 
At least one of the mobility-accessible guest rooms shall also be equipped for communication accessibility, but
Not more than 10% of mobility-accessible guest rooms shall be used to satisfy the requirement for communication-accessible rooms

Slide 23:
Accessible Features: Communication
Visual fire alarm signals
Notification devices
Incoming telephone call
Door knock or bell
Telephone
Volume control
Electrical outlet nearby to facilitate use of TTY
Vibrating alarm clock

Slide 24:
Accessible Features: Mobility
Doors with at least 32” of clear width
Lower peep holes
36” on each side of the bed (or between two beds)
Door locks, door handles, and controls that can be operated with closed fist
Reachable controls and amenities
Draperies, heat/air conditioning, light switches, etc.

Slide 25:
Mobility Access Features: Bathroom 
Maneuvering space
Grab bars around toilet and tub or shower
Tub or shower
Bench or seat
Hand-held shower spray unit with hose
Accessible sink
Exposed pipes shielded
Vanity counter space comparable to non-accessible guest rooms
Reachable elements and amenities
Towel storage, robe hooks, etc. 

Slide 26:
Questions?
Individuals viewing via webinar platform may submit questions in the Chat Area Text box.   Keystrokes to enter the chat area are Control-M. 

Slide 27:
2010 Standards for Accessible Design
Lodging built after March 15, 2012 must comply with 2010 Standards, including new sections
Laundry facilities
Kitchens and kitchenettes
Recreation facilities
Swimming pools and spas
Saunas and steam rooms
Exercise facilities
Golf courses
Boating and fishing facilities
Play areas for children

Slide 28:
Alterations
Places of lodging that undergo planned alterations must comply with 2010 Standards to the maximum extent feasible

Slide 29:
Existing Lodging Facilities
Places of lodging built before March 15, 2012
Remove architectural barriers when readily achievable
“Safe harbor” for elements that comply with 1991 Standards, until such elements undergo planned alterations
No safe harbor for elements with new standards
Laundry facilities, kitchens, recreational facilities (swimming pools, exercise facilities, golf courses, etc.)

Slide 30:
Removing Barriers
Examples of barrier removal that may be readily achievable
Lower high check-in counter, or section
Widen doorways
Install grab bars 
Install pool lift
Rearrange exercise equipment

Slide 31:
Service Animals
New regulation
Dogs only, exception for miniature horse
Call hotel to inquire about specific concerns such as relief areas
Cannot ask for deposit for a service animal

Slide 32:
Strategies for Success
Know exactly what you need, for example: room close to elevator, room on first floor, room with accessible tub or roll-in shower, communication features
Call and talk to specific property (not a central reservation center) to get local information 

Slide 33:
Ask for What You Need 		
Examples
Use of a refrigerator
Furniture moved
Hand-held shower unit left in lower position, reachable from seat
Communication equipment connected

Slide 34:
ADAhospitality.org
ADA National Network Initiative
Promotes access and opportunity for people with disabilities within the hospitality industry, especially in places of lodging and restaurants

Slide 35:
Questions?
ADA National Network
1-800-949-4232 Voice/TTY
www.ADAhospitality.org

U.S. Department of Justice
1-800-514-0301 Voice
1-800-514-0383 TTY
www.ada.gov 

U.S. Access Board
1-800-872-2253 Voice
1-800-993-2822 TTY
http://access-board.gov

Slide 36:
Thank you for participating in today’s ADA-Audio Conference Session
The 2011-2012 Schedule is available on-line
The next scheduled session is:  “No pets allowed: Service Animals and 
Post Secondary Institutions”
March 20, 2012  Register at:  www.ada-audio.org or call 877-232-1990 V/TTY